England SOPs
Below we have provided SOPs specific to the English pharmacy contract relevant to each job title within the pharmacy.
Owner/ Superintendent
＋
Governance
- Absence of the Responsible Pharmacist from the pharmacy
- Accessible Information Standard
- Auditing of staff adherence to SOPs
- CD4-Disposal of unwanted CD
- CD5-Recording concerns over CD management
- Dealing with complaints (England & Wales)
- Dealing with near misses and errors
- Designating a locum as the responsible pharmacist
- Disposal of clinical waste
- Disposal of unwanted medicines
- Emergency situation in the pharmacy
- Equipment maintenance
- GDPR - subject access, erasure and rectification
- Induction process
- Infection control
- Needlestick injury
- Patient safety and drug device alerts
- Responsibilities and roles of Pharmacy staff
- Spillage of liquids and bodily fluids in the pharmacy
- Summary care record governance person (England)
Prescription Processing
- Assembling and labelling prescriptions
- CD1-Legality of CD prescribing
- CD2-Assembly and supply of CD prescriptions
- CD7-Installment Dispensing of CDs
- CD8-Extemporaneous preparation of methadone
- CD9-Supply of Sativex
- Dispensing private prescriptions
- Electronic Repeat Dispensing (England)
- EPS (England)
- Extemporaneous dispensing
- Final accuracy check of prescriptions
- Handing Out Prescriptions
- Interventions and problem solving
- Owings procedure
- Pharmaceutical Assessment & Clinical Check
- Repeat dispensing (paper-based)
- Summary Care Records (England)
- Taking in prescriptions
- Uncollected prescriptions
Specific Dispensing
- Appliance dispensing using Nucare
- Dispensing and checking of Anticoagulant Therapy
- Dispensing and checking of children's cough and colds medicines
- Dispensing and checking of analgesics containing codeine and dihydrocodeine
- Dispensing and checking of Lithium therapy
- Dispensing and checking of opioid medicines
- Dispensing and checking of Malaria chemoprophylaxis
- Dispensing and checking oral methotrexate
- Dispensing and checking of topiramate medicines
- Dispensing and checking of valproate and valproic acid medicines
- Sales and prescription supply of medicines for animal use
- Supplying medicines in a compliance aid
- Support for people with disabilities
Pharmacy Practice
- CD6-Delivery of CDs
- Delivery service
- Emergency supply of POM
- Repeat medication management service
- Serious Shortage Protocols
Stock Handling
OTC
- Customer returns of good purchased
- OTC sales of pseudoephedrine/ ephedrine products
- OTC sales of children's cough/colds medicines
- OTC sales of codeine and dihydrocodeine
- OTC sales of Emergency Hormonal Contraception
- OTC sales of malaria chemoprophylaxis
- OTC sales of stimulant laxatives
- Over the counter sales
- Support for selfcare
NHS Services
- Appliance Use Reviews
- NHS England Discharge Medicines Service
- NHS England Hypertension Case Finding Service
- NHS England LFD Test Supply Service
- NHS England New Medicines Service
- NHS England Pharmacy Contraception Service
- NHS England Pharmacy First Service
- NHS England Smoking Cessation Service
- Vaccination Services
Private Services
- Administration of adrenaline
- Alcohol Intervention
- Appliance Use review
- Blood Pressure measuring service
- Care home services
- Chlamydia screening
- Cholesterol screening service
- Diabetes Screening Service
- Earwax Removal Service - TympaHealth
- Medicines Synchronisation Service
- Needle syringe exchange
- Pharmacist Independent Prescriber Consultation Service
- Pregnancy testing service
- Promotion of healthy lifestyle
- Providing a Private PGD Service
- Smoking cessation service
- Sore Throat test and treat service
- Vaccinations Service
- Weight Management Service
- Yellow Fever Vaccination Service
Responsible Pharmacist
＋
Governance
- Absence of the Responsible Pharmacist from the pharmacy
- Accessible Information Standard
- Auditing of staff adherence to SOPs
- CD4-Disposal of unwanted CD
- CD5-Recording concerns over CD management
- Dealing with complaints (England & Wales)
- Dealing with near misses and errors
- Designating a locum as the responsible pharmacist
- Disposal of clinical waste
- Disposal of unwanted medicines
- Emergency situation in the pharmacy
- Equipment maintenance
- GDPR - subject access, erasure and rectification
- Induction process
- Infection control
- Needlestick injury
- Patient safety and drug device alerts
- Responsibilities and roles of Pharmacy staff
- Spillage of liquids and bodily fluids in the pharmacy
- Summary care record governance person (England)
Prescription Processing
- Assembling and labelling prescriptions
- CD1-Legality of CD prescribing
- CD2-Assembly and supply of CD prescriptions
- CD7-Installment Dispensing of CDs
- CD8-Extemporaneous preparation of methadone
- CD9-Supply of Sativex
- Dispensing private prescriptions
- Electronic Repeat Dispensing (England)
- EPS (England)
- Extemporaneous dispensing
- Final accuracy check of prescriptions
- Handing Out Prescriptions
- Interventions and problem solving
- Owings procedure
- Pharmaceutical Assessment & Clinical Check
- Repeat dispensing (paper-based)
- Summary Care Records (England)
- Taking in prescriptions
- Uncollected prescriptions
Specific Dispensing
- Appliance dispensing using Nucare
- Dispensing and checking of Anticoagulant Therapy
- Dispensing and checking of children's cough and colds medicines
- Dispensing and checking of analgesics containing codeine and dihydrocodeine
- Dispensing and checking of Lithium therapy
- Dispensing and checking of opioid medicines
- Dispensing and checking of Malaria chemoprophylaxis
- Dispensing and checking oral methotrexate
- Dispensing and checking of topiramate medicines
- Dispensing and checking of valproate and valproic acid medicines
- Sales and prescription supply of medicines for animal use
- Supplying medicines in a compliance aid
- Support for people with disabilities
Pharmacy Practice
- CD6-Delivery of CDs
- Delivery service
- Emergency supply of POM
- Repeat medication management service
- Serious Shortage Protocols
Stock Handling
OTC
- Customer returns of good purchased
- OTC sales of pseudoephedrine/ ephedrine products
- OTC sales of children's cough/colds medicines
- OTC sales of codeine and dihydrocodeine
- OTC sales of Emergency Hormonal Contraception
- OTC sales of malaria chemoprophylaxis
- OTC sales of stimulant laxatives
- Over the counter sales
- Support for selfcare
NHS Services
- Appliance Use Reviews
- NHS England Discharge Medicines Service
- NHS England Hypertension Case Finding Service
- NHS England LFD Test Supply Service
- NHS England New Medicines Service
- NHS England Pharmacy Contraception Service
- NHS England Pharmacy First Service
- NHS England Smoking Cessation Service
- Vaccination Services
Private Services
- Administration of adrenaline
- Alcohol Intervention
- Appliance Use review
- Blood Pressure measuring service
- Care home services
- Chlamydia screening
- Cholesterol screening service
- Diabetes Screening Service
- Earwax Removal Service - TympaHealth
- Medicines Synchronisation Service
- Needle syringe exchange
- Pharmacist Independent Prescriber Consultation Service
- Pregnancy testing service
- Promotion of healthy lifestyle
- Providing a Private PGD Service
- Smoking cessation service
- Sore Throat test and treat service
- Vaccinations Service
- Weight Management Service
- Yellow Fever Vaccination Service
Accuracy Checking Technician (ACT)
＋
Governance
- CD4-Disposal of unwanted CD
- CD5-Recording concerns over CD management
- Dealing with complaints (England & Wales)
- Dealing with near misses and errors
- Disposal of clinical waste
- Disposal of unwanted medicines
- Emergency situation in the pharmacy
- Equipment maintenance
- GDPR - subject access, erasure and rectification
- Infection control
- Needlestick injury
- Patient safety and drug device alerts
- Spillage of liquids and bodily fluids in the pharmacy
Prescription Processing
- Assembling and labelling prescriptions
- CD1-Legality of CD prescribing
- CD2-Assembly and supply of CD prescriptions
- CD7-Installment Dispensing of CDs
- CD8-Extemporaneous preparation of methadone
- CD9-Supply of Sativex
- Dispensing private prescriptions
- Electronic Repeat Dispensing (England)
- EPS (England)
- Extemporaneous dispensing
- Final accuracy check of prescriptions
- Handing Out Prescriptions
- Interventions and problem solving
- Owings procedure
- Repeat dispensing (paper-based)
- Summary Care Records (England)
- Taking in prescriptions
- Uncollected prescriptions
Specific Dispensing
- Appliance dispensing using Nucare
- Dispensing and checking of Anticoagulant Therapy
- Dispensing and checking of children's cough and colds medicines
- Dispensing and checking of analgesics containing codeine and dihydrocodeine
- Dispensing and checking of Lithium therapy
- Dispensing and checking of opioid medicines
- Dispensing and checking of Malaria chemoprophylaxis
- Dispensing and checking oral methotrexate
- Dispensing and checking of topiramate medicines
- Dispensing and checking of valproate and valproic acid medicines
- Sales and prescription supply of medicines for animal use
- Supplying medicines in a compliance aid
Pharmacy Practice
- CD6-Delivery of CDs
- Delivery service
- Emergency supply of POM
- Repeat medication management service
- Serious Shortage Protocols
Stock Handling
- CD3-Stock control and record keeping
- Cold chain medicines
- Date check for dispensary stock
- Stock handling
OTC
NHS Services
- NHS England Hypertension Case Finding Service
- NHS England LFD Test Supply Service
- NHS England Pharmacy Contraception Service
- NHS England Pharmacy First Service
- NHS England Smoking Cessation Service
- Vaccination Services
Private Services
- Administration of adrenaline
- Blood Pressure measuring service
- Care home services
- Diabetes Screening Service
- Earwax Removal Service - TympaHealth
- Medicines Synchronisation Service
- Needle syringe exchange
- Pregnancy testing service
- Promotion of healthy lifestyle
- Providing a private PGD service
- Smoking cessation service
- Sore Throat test and treat service
- Vaccinations Service
Accuracy Checking Dispensing Assistant (ACDA)
＋
Governance
- CD4-Disposal of unwanted CD
- CD5-Recording concerns over CD management
- Dealing with complaints (England & Wales)
- Dealing with near misses and errors
- Disposal of clinical waste
- Disposal of unwanted medicines
- Emergency situation in the pharmacy
- Equipment maintenance
- FMD (NI) responding to error and alert messages
- GDPR - subject access, erasure and rectification
- Infection control
- Needlestick injury
- Patient safety and drug device alerts
- Spillage of liquids and bodily fluids in the pharmacy
Prescription Processing
- Assembling and labelling prescriptions
- CD1-Legality of CD prescribing
- CD2-Assembly and supply of CD prescriptions
- CD7-Installment Dispensing of CDs
- CD8-Extemporaneous preparation of methadone
- CD9-Supply of Sativex
- Dispensing private prescriptions
- Electronic Repeat Dispensing (England)
- EPS (England)
- Extemporaneous dispensing
- Final accuracy check of prescriptions
- Handing Out Prescriptions
- Interventions and problem solving
- Owings procedure
- Repeat dispensing (paper-based)
- Summary Care Records (England)
- Taking in prescriptions
- Uncollected prescriptions
Specific Dispensing
- Appliance dispensing using Nucare
- Dispensing and checking of Anticoagulant Therapy
- Dispensing and checking of children's cough and colds medicines
- Dispensing and checking of analgesics containing codeine and dihydrocodeine
- Dispensing and checking of Lithium therapy
- Dispensing and checking of opioid medicines
- Dispensing and checking of Malaria chemoprophylaxis
- Dispensing and checking oral methotrexate
- Dispensing and checking of topiramate medicines
- Dispensing and checking of valproate and valproic acid medicines
- Sales and prescription supply of medicines for animal use
- Supplying medicines in a compliance aid
Pharmacy Practice
- CD6-Delivery of CDs
- Delivery service
- Emergency supply of POM
- Repeat medication management service
- Serious Shortage Protocols
Stock Handling
- CD3-Stock control and record keeping
- Cold chain medicines
- Date check for dispensary stock
- Stock handling
OTC
NHS Services
- NHS England Hypertension Case Finding Service
- NHS England LFD Test Supply Service
- NHS England Pharmacy Contraception Service
- NHS England Pharmacy First Service
- Vaccination Services
Private Services
- Blood Pressure measuring service
- Care home services
- Diabetes Screening Service
- Earwax Removal Service - TympaHealth
- Medicines Synchronisation Service
- Needle syringe exchange
- Pregnancy testing service
- Promotion of healthy lifestyle
- Smoking cessation service
- Sore Throat test and treat service
- Vaccinations Service
Registered Technician
＋
Governance
- CD4-Disposal of unwanted CD
- CD5-Recording concerns over CD management
- Dealing with complaints (England & Wales)
- Dealing with near misses and errors
- Disposal of clinical waste
- Disposal of unwanted medicines
- Emergency situation in the pharmacy
- Equipment maintenance
- GDPR - subject access, erasure and rectification
- Infection control
- Needlestick injury
- Patient safety and drug device alerts
- Spillage of liquids and bodily fluids in the pharmacy
Prescription Processing
- Assembling and labelling prescriptions
- CD1-Legality of CD prescribing
- CD2-Assembly and supply of CD prescriptions
- CD7-Installment Dispensing of CDs
- CD8-Extemporaneous preparation of methadone
- CD9-Supply of Sativex
- Dispensing private prescriptions
- Electronic Repeat Dispensing (England)
- EPS (England)
- Extemporaneous dispensing
- Handing Out Prescriptions
- Interventions and problem solving
- Owings procedure
- Repeat dispensing (paper-based)
- Summary Care Records (England)
- Taking in prescriptions
- Uncollected prescriptions
Specific Dispensing
- Appliance dispensing using Nucare
- Dispensing and checking of Anticoagulant Therapy
- Dispensing and checking of children's cough and colds medicines
- Dispensing and checking of analgesics containing codeine and dihydrocodeine
- Dispensing and checking of Lithium therapy
- Dispensing and checking of opioid medicines
- Dispensing and checking of Malaria chemoprophylaxis
- Dispensing and checking oral methotrexate
- Dispensing and checking of topiramate medicines
- Dispensing and checking of valproate and valproic acid medicines
- Sales and prescription supply of medicines for animal use
- Supplying medicines in a compliance aid
Pharmacy Practice
- CD6-Delivery of CDs
- Delivery service
- Emergency supply of POM
- Repeat medication management service
- Serious Shortage Protocols
Stock Handling
- CD3-Stock control and record keeping
- Cold chain medicines
- Date check for dispensary stock
- Stock handling
OTC
NHS Services
- NHS England Hypertension Case Finding Service
- NHS England LFD Test Supply Service
- NHS England Pharmacy Contraception Service
- NHS England Pharmacy First Service
- NHS England Smoking Cessation Service
- Vaccination Services
Private Services
- Administration of adrenaline
- Blood Pressure measuring service
- Care home services
- Diabetes Screening Service
- Earwax Removal Service - TympaHealth
- Medicines Synchronisation Service
- Needle syringe exchange
- Pregnancy testing service
- Promotion of healthy lifestyle
- Providing a private PGD service
- Smoking cessation service
- Sore Throat test and treat service
- Vaccinations Service
Dispensing Assistant
＋
Governance
- CD4-Disposal of unwanted CD
- CD5-Recording concerns over CD management
- Dealing with complaints (England & Wales)
- Dealing with near misses and errors
- Disposal of clinical waste
- Disposal of unwanted medicines
- Emergency situation in the pharmacy
- Equipment maintenance
- GDPR - subject access, erasure and rectification
- Infection control
- Needlestick injury
- Patient safety and drug device alerts
- Spillage of liquids and bodily fluids in the pharmacy
Prescription Processing
- Assembling and labelling prescriptions
- CD1-Legality of CD prescribing
- CD2-Assembly and supply of CD prescriptions
- CD7-Installment Dispensing of CDs
- CD8-Extemporaneous preparation of methadone
- CD9-Supply of Sativex
- Dispensing private prescriptions
- Electronic Repeat Dispensing (England)
- EPS (England)
- Extemporaneous dispensing
- Handing Out Prescriptions
- Interventions and problem solving
- Owings procedure
- Repeat dispensing (paper-based)
- Summary Care Records (England)
- Taking in prescriptions
- Uncollected prescriptions
Specific Dispensing
- Appliance dispensing using Nucare
- Dispensing and checking of Anticoagulant Therapy
- Dispensing and checking of children's cough and colds medicines
- Dispensing and checking of analgesics containing codeine and dihydrocodeine
- Dispensing and checking of Lithium therapy
- Dispensing and checking of opioid medicines
- Dispensing and checking of Malaria chemoprophylaxis
- Dispensing and checking oral methotrexate
- Dispensing and checking of topiramate medicines
- Dispensing and checking of valproate and valproic acid medicines
- Sales and prescription supply of medicines for animal use
- Supplying medicines in a compliance aid
Pharmacy Practice
- CD6-Delivery of CDs
- Delivery service
- Emergency supply of POM
- Repeat medication management service
- Serious Shortage Protocols
Stock Handling
- CD3-Stock control and record keeping
- Cold chain medicines
- Date check for dispensary stock
- Stock handling
OTC
NHS Services
- NHS England Hypertension Case Finding Service
- NHS England LFD Test Supply Service
- NHS England Pharmacy Contraception Service
- NHS England Pharmacy First Service
- Vaccination Services
Private Services
- Blood Pressure measuring service
- Care home services
- Diabetes Screening Service
- Earwax Removal Service - TympaHealth
- Medicines Synchronisation Service
- Needle syringe exchange
- Pregnancy testing service
- Promotion of healthy lifestyle
- Smoking cessation service
- Sore Throat test and treat service
- Vaccinations Service
Healthcare Assistant
＋
Governance
- CD4-Disposal of unwanted CD
- CD5-Recording concerns over CD management
- Dealing with complaints (England & Wales)
- Dealing with near misses and errors
- Disposal of clinical waste
- Disposal of unwanted medicines
- Emergency situation in the pharmacy
- Equipment maintenance
- GDPR - subject access, erasure and rectification
- Infection control
- Needlestick injury
- Patient safety and drug device alerts
- Spillage of liquids and bodily fluids in the pharmacy
Prescription Processing
- Assembling and labelling prescriptions
- CD1-Legality of CD prescribing
- CD2-Assembly and supply of CD prescriptions
- CD7-Installment Dispensing of CDs
- CD8-Extemporaneous preparation of methadone
- CD9-Supply of Sativex
- Dispensing private prescriptions
- Electronic Repeat Dispensing (England)
- EPS (England)
- Extemporaneous dispensing
- Final accuracy check of prescriptions
- Handing Out Prescriptions
- Interventions and problem solving
- Owings procedure
- Repeat dispensing (paper-based)
- Summary Care Records (England)
- Taking in prescriptions
- Uncollected prescriptions
Specific Dispensing
- Appliance dispensing using Nucare
- Dispensing and checking of Anticoagulant Therapy
- Dispensing and checking of children's cough and colds medicines
- Dispensing and checking of analgesics containing codeine and dihydrocodeine
- Dispensing and checking of Lithium therapy
- Dispensing and checking of opioid medicines
- Dispensing and checking of Malaria chemoprophylaxis
- Dispensing and checking oral methotrexate
- Dispensing and checking of topiramate medicines
- Dispensing and checking of valproate and valproic acid medicines
- Sales and prescription supply of medicines for animal use
- Supplying medicines in a compliance aid
Pharmacy Practice
- CD6-Delivery of CDs
- Delivery service
- Emergency supply of POM
- Repeat medication management service
- Serious Shortage Protocols
Stock Handling
- CD3-Stock control and record keeping
- Cold chain medicines
- Date check for dispensary stock
- Stock handling
OTC
- Customer returns of good purchased
- OTC sales of pseudoephedrine/ ephedrine products
- OTC sales of children's cough/colds medicines
- OTC sales of codeine and dihydrocodeine
- OTC sales of Emergency Hormonal Contraception
- OTC sales of malaria chemoprophylaxis
- OTC sales of stimulant laxatives
- Over the counter sales
- Support for selfcare
NHS Services
- NHS England Hypertension Case Finding Service
- NHS England LFD Test Supply Service
- NHS England Pharmacy Contraception Service
- NHS England Pharmacy First Service
- Vaccination Services
Private Services
Medicines Counter Assistant (MCA)
＋
Governance
- Dealing with complaints (England & Wales)
- Disposal of unwanted medicines
- Emergency situation in the pharmacy
- Infection control
- Needlestick injury
- Patient safety and drug device alerts
- Spillage of liquids and bodily fluids in the pharmacy
Prescription Processing
Stock Handling
OTC
- Customer returns of good purchased
- OTC sales of pseudoephedrine/ ephedrine products
- OTC sales of children's cough/colds medicines
- OTC sales of codeine and dihydrocodeine
- OTC sales of Emergency Hormonal Contraception
- OTC sales of malaria chemoprophylaxis
- OTC sales of stimulant laxatives
- Over the counter sales
- Support for selfcare
NHS Services
- NHS England LFD Test Supply Service
- NHS England Pharmacy Contraception Service
- NHS England Pharmacy First Service