A chaperone policy is put into place to safeguard and protect patients and pharmacy staff.

You should consider having a policy if pharmacists will have to touch patients or come into close contact with them (e.g. diagnose minor ailments or administer a vaccination).

It is not mandatory to have a policy but it can evidence compliance of the GPhC Premises Standards. An inspector may ask questions about the policy and how it is implemented.

Key points

If you have a chaperone policy and provide chaperones to patients check:

  • Policy is clearly advertised in the pharmacy.
  • Policy is clearly explained to patients and offered when appropriate.
  • The offer of a chaperone is recorded whether it is taken up or declined by the patient.
  • All staff are fully aware of the policy and can explain it to patients.
  • Staff who agree to act as a chaperone are trained and fully aware of their role and responsibilities.
  • Requests for a chaperone are fulfilled wherever possible or consultations rescheduled.
  • Concerns are raised if the policy has not been followed or inappropriate behaviour has occurred.


Download the template policy 

Download the chaperone customer notice

Access the Chaperoning in the Pharmacy Counter Excellence module