Hey Pharmacist... Facing the facts

So you’ve heard about Hey Pharmacist, you know what it does, and the benefits that come with it, including the most recent addition of allowing members the option to choose just the service booking platform if they wish. But all this new information can seem like a lot. There’s no rest for pharmacists, and barely time to think about anything other than your patients. So news of a new system can seem daunting.

There are many reasons why some may be hesitant to opt in to Hey Pharmacist, or maybe you have but are yet to activate it in your store. In this article, we break down some of the worries that our members may be having about Hey Pharmacist, and explaining how you could benefit immensely from taking a closer look.

“It’s too complicated to set up”

At a first glance, the idea of setting up a new system to manage your repeat prescriptions and services can understandably seem intimidating and time consuming.

Opting into Hey Pharmacist is as simple as clicking here to fill out a quick form.

If you are opting in to Hey Pharmacist with service bookings included, you can receive free training to help get everything set up so that you’re good to go, you can also opt in to an additional face to face training for an added fee – this is explained in the opt in form. Not only this, but you’ll also have access to free marketing support, so most of the promotion is done for you!

Once we process your submission, you’ll receive an email with details on how to log in to The Portal for the first time. The Hey Pharmacist Portal is incredibly user friendly and doesn’t take long to get used to. Learn more about it here

If that seems like too big of a step, you can simply register your interest instead, where your account manager will get in touch to talk you through everything you need to know and answer all of your questions.


“My patients won’t use it”

You may be worried that your customers will also be hesitant to sign up to a new app which handles something as personal as their repeat prescriptions.

Last year, Hey Pharmacist became an England wide service with over 50k active users across the country, ordering over 500k items.

Some benefits your customers get out of using Hey Pharmacist are…

  • Patients can re-order their medication in two taps without needing to call
  • The options of both pharmacy collection and home delivery
  • They can receive real time updates on their orders and get reminded to re-order
  • The ability to link up to five others under one account, including under 16s
  • Patients can book a service, such as their flu jab, without needing to call.

Read our case study at Rexel Chemist to learn hoe Hey Pharmacist has been a game changer for community pharmacy.

Here are some quotes from customers already using Hey Pharmacist:

  • “It is a great service and I would urge you to try it out!!”
  • “I have come on here purposefully to write a review because this app has changed my world.”
  • “This app is ludicrously easy and convenient.”
  • “I don’t know why everyone isn’t using this.”
  • “Hey Pharmacist really is a lifesaver.”
  • “This is just something that’s going to make your life so much easier.”
Never forget your prescriptions

“Hey Pharmacist is too expensive”

With the struggles we are all facing in today’s climate, especially in healthcare, we’re less likely to be spending money on anything that isn’t an absolute essential.

With the ability to free you up to 20 hours a week, Hey Pharmacist will improve your workload and take the stress off you, your team, and your patients. If you’re looking to free up your day and make everyone’s life easier, Hey Pharmacist is an essential.

Not only this, but offering a range of private services in your store is sure to be beneficial economically. With healthcare being more focused on professional advice and services nowadays, you’re membership pays for itself!

With no fixed contract, please see below the cost structure for Hey Pharmacist:

Cost structure

“I don’t trust Hey Pharmacist”

Opting in to Hey Pharmacist seems like quite the commitment, which can in turn make some hesitant to take the leap in case all is not as it seems.

Our mission for Hey Pharmacist is to keep community pharmacy in the limelight of healthcare. It is not our intention to steal your patients or stop them from visiting your store, it quite the contrary. Hey Pharmacist will increase the accessibility and convenience of your pharmacy more than ever before.

“Our current system works fine”

As we’ve said before, the idea of switching systems to something new is understandably a daunting thought.

Below are some added benefits of Hey Pharmacist that are rarely seen in competitors.

  • Customer support via instant chat
  • Automatically connected to 99.5% of customers GPs
  • Manage medication for patients under 16
  • In-store solutions to sign-up and secure patients