Patient Safety
Welcome to our patient safety resource centre. In this space, we offer comprehensive support and up-to-date information on key aspects of patient safety to ensure that your pharmacy delivers care with the utmost precision and responsibility.
Accessible Information Standards
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Accessible Information is defined as information that can be read or received and understood by the patient.
Adverse Drug Reaction Reporting - Yellow Card Scheme
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Advice for members on reporting an adverse drug reaction (ADR).
Chaperone Policy
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A chaperone policy is put into place to safeguard and protect patients and pharmacy staff.
Community Pharmacy Patient Safety Group
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The CPPSG has spent 10 years improving patient safety in community pharmacy through shared learning, incident reporting, and sector-wide best practice. Numark is now a sponsorship partner, reinforcing its commitment to safe patient care. Members can access CPPSG resources such as Share and Learn cases, the Resources Hub, LASA guidance, and CD-focused videos on methadone and fentanyl.
Dispensing Errors
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All human beings make errors, so it is not surprising that pharmacists and their teams make mistakes.
Look-Alike, Sound-Alike Errors
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LASA medicines can commonly be miss-selected during the dispensing process due to their similar names or similar looking packaging. How can the chance of errors be minimised?
Medicines and Safety Advice Articles
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Safety and medicines advice and guidance
OTC / P-medicines liable to abuse
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Risk assessment templates to assess you current practice for selling OTC or P-med sales of medicines that may be liable to abuse.
Patient Safety Medication Safety Officer
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Support and Resources to improve patient safety and nominate a Medication Safety Officer
Responsible Pharmacist
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Responsible pharmacist regulations come into effect on 1 October 2009.
Safeguarding children and vulnerable adults
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Pharmacy teams have a professional, legal, moral and ethical duty to protect children and vulnerable adults from abuse or neglect, and to work with other organisations to safeguard vulnerable adults and children.
Serious Shortage Protocols
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On Monday 1st July 2019 legislation allowing an emergency measure to manage supply called the Serious Shortage Protocol (SSP) in the event of a serious shortage of a medicine came into force.